Returns And Refund Policy

RETURNS AND REFUND POLICY

Last updated August 11th, 2024.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, unworn or unused, with all original tags and labels attached and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, please email customer service at seven@withoutlords.com to obtain a Return Merchandise Authorization (RMA) number as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

You can always contact us for any return question at seven@withoutlords.com

Missing Package Policy

At Without Lords, we strive to ensure every order arrives safely and on time. However, in the rare event that your package goes missing, we’re here to help.

Steps to Report a Missing Package:

  1. Check Your Tracking Information: Please first review the tracking information provided via email to ensure the package isn’t delayed or marked as delivered.

  2. Verify Delivery Location: Confirm with neighbors, building management, or household members to see if the package was delivered to an alternative location.

  3. Report the Issue: If your package is still missing, please contact our customer support team at [Customer Support Email/Phone Number] within 7 days of the expected delivery date.

Resolution Process:

  • Investigation: Upon receiving your report, we will initiate an investigation with the shipping carrier, which may take up to 10 business days.
  • Outcome:
    • If the package is located, we will arrange for it to be delivered to you as soon as possible.
    • If the package cannot be found, we will either issue a full refund or send a replacement at no additional cost, based on your preference.

Exceptions:

  • We cannot be held responsible for packages lost due to incorrect or incomplete addresses provided at checkout.
  • Packages marked as "Delivered" by the carrier are not eligible for refunds but may still qualify for an investigation.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please Note:

  • A 10% restocking fee will be charged for all returns in excess of $100.00.
  • Please inform our team before initiating a return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

seven@withoutlords.com